Refund policy

We allow full refunds and cancellations up until the day before the delivery of the products. If there is a cancellation the designated day of delivery, there will be a 15% restocking fee for any cancellation. No returns will be accepted more than 24 hours after delivery. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at casaserenamiami@gmail.com. Please note that returns will need to be sent to the following address: 1626 NW 36th st, Miami Fl 33142 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at casaserenamiami@gmail.com

Damages and issues
Damaged items can be returned or replaced within the first 24 hours after delivery. Damage claims will not be accepted after the first 24 hours after delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is purchased as display model from the store's physical location, it cannot be returned after leaving the store.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at casaserenamiami@gmail.com.