Shipping policy

Shipping & Delivery Policy – Casa Serena

Overview

Thank you for shopping with Casa Serena. We strive to provide reliable delivery services for all furniture purchases made through our website.

Because many of our products are large furniture items, Casa Serena manages deliveries through our own delivery team rather than standard parcel carriers.

Delivery Areas

Casa Serena currently offers delivery within select areas of South Florida, including:

  • Miami-Dade County

  • Broward County

  • Palm Beach County (select areas)

Orders placed outside our service area may be cancelled or require special delivery arrangements. If you are unsure whether we deliver to your location, please contact us before placing your order.

Delivery Fees

Delivery fees are calculated at checkout based on the delivery location and order details.

In some cases, Casa Serena may offer free delivery promotions for qualifying orders or within certain delivery zones.

Additional delivery charges may apply for:

  • Multiple flights of stairs

  • Limited building access

  • Long carry distances

  • Special handling requirements

Customers will be notified of any additional charges before delivery is scheduled.

Delivery Scheduling

After your order is confirmed, our team will contact you to schedule a delivery appointment.

Delivery windows are estimates and may vary depending on product availability, route scheduling, traffic conditions, weather, and other factors.

Customers must ensure that someone is present to receive the delivery during the scheduled time window.

Delivery Requirements

Customers are responsible for ensuring that:

  • The delivery address is accurate and accessible

  • Furniture can safely fit through doors, hallways, elevators, and stairways

  • Parking or building access is available for the delivery team

Casa Serena is not responsible for delays or additional costs caused by restricted access or inaccurate delivery information.

Missed Deliveries

If a delivery cannot be completed because no one is present at the scheduled time, a redelivery fee may apply.

Inspection Upon Delivery

Customers should inspect all items at the time of delivery.

If any product arrives damaged, please notify the delivery team immediately or contact Casa Serena within 24 hours of delivery.

Damage claims reported after this time period may not be eligible for replacement or repair.

Order Processing Time

Most orders are processed within 1–3 business days, depending on product availability.

Delivery timelines may vary based on inventory, warehouse location, and scheduling availability.

Special Orders

Certain furniture items may be considered special order products. These items may require extended production or delivery timeframes.

Estimated delivery timelines for special orders will be communicated at the time of purchase.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Casa Serena
Email: casaserenamiami@gmail.com

Our team will be happy to assist you.